Glinvo Terms of Service

Last updated: August 7, 2026

1. About these Terms

These Terms of Service govern your access to and use of Glinvo, including our website, AI image and video tools, Viral Remix, Assets, subscriptions, Credits, and related services. We refer to them together as the “Service.”

GLOWCAST TECHNOLOGY PTE. LTD. provides the Service from 77 HIGH STREET, #08-15, HIGH STREET PLAZA, SINGAPORE 179433. In these Terms, “Glinvo,” “we,” “us,” and “our” refer to GLOWCAST TECHNOLOGY PTE. LTD.

By creating an Account, using the Service, or purchasing a subscription, you agree to these Terms and acknowledge our Privacy Policy and Content Policy. If you do not agree, do not use the Service.

If you use Glinvo for a company or another organization, you confirm that you have authority to accept these Terms for that organization.

2. Eligibility and Accounts

You must be at least 13 years old, or the minimum age required in your country if higher. If you are under 18, a parent or legal guardian must allow you to use the Service.

You must provide accurate Account information and keep it current. You are responsible for your login credentials and activity under your Account. Contact support@glinvo.ai if you suspect unauthorized access.

You may not sell or transfer your Account. You may not share an Account to bypass plan, Credit, security, or usage limits.

3. The Service

Glinvo provides tools that create images from text or reference images, generate videos from text or images, and create new videos from uploaded footage. The tools, models, parameters, formats, limits, processing times, and Credit charges available to you appear in the Service when you use it.

AI generation produces variable results. An Output may be inaccurate, unexpected, non-unique, offensive, or unsuitable for your intended use. Glinvo does not guarantee that an Output will meet a subjective creative expectation, qualify for intellectual-property protection, or avoid similarity to third-party content.

3.1 Third-party providers

Glinvo uses third-party AI models and supporting services to perform generation, hosting, authentication, moderation, analytics, and payment functions. Glinvo does not claim that every model used by the Service was developed by Glinvo.

To process a generation request, we and our providers may process your prompt, uploaded files, selected settings, technical request data, generated Output, and task status. Our Privacy Policy explains this processing.

Provider availability, safety controls, processing times, and model behavior can affect the Service. Glinvo remains responsible for providing the Service to you under these Terms.

4. User Content

“User Content” means prompts, text, images, videos, audio, files, instructions, and other material that you submit to Glinvo. You retain your rights in User Content.

You must own User Content or have the permissions required to upload and process it. Do not submit confidential information, sensitive personal information, or material concerning another person unless the Service supports that use and you have a lawful basis and required consent.

You give Glinvo a non-exclusive, worldwide, royalty-free license to host, copy, transmit, modify, display, and process User Content and Outputs as needed to:

• complete your requests and deliver results;
• operate, secure, maintain, and troubleshoot the Service;
• prevent fraud, abuse, and policy violations;
• comply with law; and
• use providers that perform services for Glinvo.

This license lasts only as long as needed for those purposes, subject to backup, security, dispute, and legal retention requirements.

5. Outputs

“Output” means an image, video, or other result generated for you through the Service.

As between you and Glinvo, and subject to applicable law and third-party rights, you may use your Outputs for personal or commercial purposes when your plan includes commercial use.

You must review an Output before publishing, advertising, selling, or distributing it. You are responsible for permissions relating to people, faces, voices, products, brands, trademarks, music, footage, copyrighted works, and other protected material in User Content or Outputs.

AI systems can create similar or identical material for different users. Glinvo does not promise that an Output is exclusive and does not provide legal clearance for your use of an Output.

6. Acceptable Use

You must follow our Content Policy. You may not use the Service to:

• break the law or violate another person’s rights;
• exploit or endanger a minor;
• create non-consensual intimate imagery or harmful impersonation;
• facilitate fraud, malware, credential theft, violence, or illegal activity;
• harass, threaten, or target a person or protected group;
• bypass safety, access, payment, plan, Credit, or rate limits;
• scrape, reverse-engineer, resell, or provide unauthorized access to the Service; or
• interfere with the Service or another user’s access.

Glinvo can reject a request, stop a task, remove content, restrict a feature, or suspend an Account to enforce these Terms, protect users, secure the Service, or comply with law.

7. Credits and Generation Charges

Credits are non-cash units used to submit eligible generation tasks. Credits are not money, stored value, property, or a transferable currency. You may not sell or transfer Credits.

The Service shows the estimated Credit charge before you submit a task. The displayed charge applies to that task. Glinvo can change Credit prices for future tasks when models, settings, or plans change.

Glinvo does not deduct Credits if validation, upload, login, content review, or insufficient balance prevents creation of a generation task.

If Glinvo deducts Credits and the task fails because the model rejects it, the Service has a technical error, or the task times out, Glinvo restores the full Credit charge. Restored Credits are not a cash refund. Glinvo restores Credits once for each qualifying failed task.

A task counts as delivered when the Service produces an accessible Output in the selected supported format. Glinvo does not restore Credits because you dislike the style, composition, or creative quality of a delivered Output.

Glinvo can issue free promotional Credits and monthly subscription Credits. Free Credit expiry and promotion rules appear with the applicable offer. Glinvo does not sell standalone Credit packs.

While your paid subscription remains active, unused subscription Credits can accumulate. When the subscription ends, unused subscription Credits expire unless applicable law requires different treatment.

8. Plans, Billing, and Renewal

Glinvo offers paid subscription plans. The checkout page shows the plan price, billing period, included Credits, renewal terms, payment method, taxes, and cancellation method before you pay.

Monthly plans renew each month. Annual plans renew each year. Both types issue subscription Credits each month. Annual subscribers pay the annual price at the start of each annual billing period rather than receiving all annual Credits at once.

By purchasing a subscription, you authorize Glinvo and the payment provider shown at checkout to charge the displayed amount and applicable taxes at the start of each billing period until you cancel.

Glinvo can change prices for a future billing period. We will give advance notice of a material recurring-price increase and obtain consent when the law requires it.

8.1 Plan changes

You can upgrade when the Service offers an upgrade. Before confirmation, the Service shows the amount due, Credit treatment, effective date, and next renewal date. An upgrade takes effect after the payment provider confirms the charge. The previous plan then stops renewing, and unused subscription Credits move to the upgraded plan.

Glinvo does not offer subscription downgrades. You can cancel the current plan and purchase another plan after the paid period ends.

9. Cancellation and Refunds

You can cancel by emailing support@glinvo.ai from the address linked to your Account. State that you want to cancel the subscription. Send the request at least 24 hours before the renewal time to avoid the next charge. Glinvo will confirm the cancellation after processing the request.

Cancellation stops future renewals. You retain paid access through the end of the current billing period. Unused subscription Credits expire when that period ends.

Subscription charges are non-refundable after a billing period begins, except when the law requires a refund or Glinvo states a different rule at checkout. This does not limit:

• restoration of Credits for qualifying failed tasks under Section 7;
• refunds for duplicate or unauthorized charges after review;
• remedies for a defective or non-conforming digital service; or
• mandatory cancellation, withdrawal, refund, or consumer rights.

To request a refund, email support@glinvo.ai with your Account email, charge date, amount, proof of payment, and reason. Do not send a full card number, password, or one-time code.

Consumers in some countries have statutory withdrawal rights. Those rights apply despite these Terms. If the law permits immediate digital performance during a withdrawal period, checkout can request your consent and acknowledgment before service begins.

10. Assets, Storage, and Account Deletion

Glinvo saves successful images and videos in Assets. They remain available until you delete your Account, subject to storage limits and legal, security, dispute, and backup retention.

You are responsible for downloading content you want to keep. Glinvo does not guarantee permanent storage and can apply file-size, storage, and download limits shown in the Service.

To request Account deletion, email support@glinvo.ai from the address linked to the Account. Deleting an Account and canceling a subscription are separate actions. An Account deletion request does not cancel recurring billing unless Glinvo confirms the cancellation.

After deletion, copies can remain for a limited time in backups, provider systems, fraud and security records, payment records, or legal files.

11. Glinvo Intellectual Property

Glinvo and its licensors own the Service, including its software, interface, branding, documentation, and non-user content. These Terms give you a limited, non-exclusive, non-transferable, revocable right to use the Service while your access remains active.

You may not copy, modify, distribute, sell, lease, or create a competing service from Glinvo software or protected material unless the law permits it or Glinvo gives written permission.

12. Rights Complaints and Feedback

Email support@glinvo.ai if content accessible through Glinvo infringes your copyright, trademark, privacy, publicity, or other rights. Include enough information to identify the content, explain the right you claim, and contact you.

If you send product feedback, you allow Glinvo to use it without restriction or payment. Glinvo will not identify you publicly without permission.

13. Suspension and Termination

Glinvo can restrict or terminate access if you break these Terms, fail to pay, create a security or legal risk, abuse the Service, or harm another user or provider. Glinvo can act without advance notice when immediate action protects safety, prevents fraud, secures the Service, or complies with law.

When access ends, your right to use the Service ends. Provisions concerning ownership, payment obligations already incurred, disclaimers, liability, disputes, and enforcement remain in effect.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLINVO PROVIDES THE SERVICE “AS IS” AND “AS AVAILABLE.” GLINVO DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

GLINVO DOES NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION, PERMANENT STORAGE, A SPECIFIC PROCESSING TIME, OR AN OUTPUT THAT IS ACCURATE, UNIQUE, LAWFUL FOR YOUR USE, OR FREE OF THIRD-PARTY RIGHTS.

These disclaimers do not limit warranties or consumer rights that the law does not allow Glinvo to exclude.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLINVO, ITS AFFILIATES, OFFICERS, EMPLOYEES, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY ARISING FROM THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLINVO’S TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID GLINVO DURING THE 12 MONTHS BEFORE THE EVENT THAT CREATED THE CLAIM; OR (B) USD 100.

These limits do not apply to liability that the law does not allow Glinvo to limit, including liability for fraud, willful misconduct, death, or personal injury.

16. Indemnification

If you use the Service for a business, and the law permits this provision, you will defend and indemnify Glinvo and its affiliates, officers, employees, and providers against third-party claims arising from your User Content, your use or distribution of Outputs, your violation of these Terms, or your infringement of another person’s rights.

This section does not apply to an individual consumer where consumer law prohibits it.

17. Governing Law and Disputes

Before filing a formal claim, send a written notice describing the problem and requested resolution to support@glinvo.ai and to GLOWCAST TECHNOLOGY PTE. LTD., 77 HIGH STREET, #08-15, HIGH STREET PLAZA, SINGAPORE 179433. Either party can proceed after 30 days if the dispute remains unresolved.

Delaware law governs these Terms, without regard to conflict-of-law rules. Subject to mandatory consumer rights, state and federal courts in New Castle County, Delaware have exclusive jurisdiction.

If you are a consumer, this section does not remove protections or forums available under the law where you live.

18. Changes to the Service or these Terms

Glinvo can update the Service and these Terms. If a change materially affects an existing paid subscription or your rights, Glinvo will provide notice before the change takes effect when required by law.

Changes do not alter a dispute that arose before the effective date unless the law requires it or both parties agree.

19. Contact

GLOWCAST TECHNOLOGY PTE. LTD.
77 HIGH STREET, #08-15, HIGH STREET PLAZA, SINGAPORE 179433
Support and legal notices: support@glinvo.ai