Glinvo Content Policy

1. Our Safety Approach

Glinvo is designed to help people create AI-generated images and videos responsibly. You must use the Service lawfully, safely, and with respect for the rights of others.

This Policy applies to prompts, uploaded images and videos, reference materials, generated outputs, Assets, downloads, sharing, and any other activity using Glinvo.

2. Who May Use Glinvo

You must be at least 13 years old, or the minimum age of digital consent in your jurisdiction if higher, to use the Service. If you are under 18, you must have permission from a parent or legal guardian. You may not allow another person who is not eligible to use your Account.

3. Your Responsibilities

You must have all rights and permissions needed for the text, images, video, audio, logos, products, people, faces, voices, and other materials you submit.

You are responsible for reviewing generated content before publishing or using it. AI output may be inaccurate, biased, unexpected, non-unique, or similar to third-party content. Glinvo does not endorse generated output or provide intellectual-property clearance.

Where disclosure is required by law, platform rules, or the context, you must make clear that content is AI-generated or altered.

4. Prohibited Content and Conduct

You may not use Glinvo to create, upload, request, edit, distribute, or facilitate the following.

4.1 Child sexual exploitation

• Any sexual or sexualized content involving a person under 18, including fictional, generated, altered, or photorealistic depictions.
• Grooming, exploitation, trafficking, or instructions that facilitate harm to children.

We apply zero tolerance to child sexual abuse material and may report suspected illegal material as required by law.

4.2 Non-consensual sexual or intimate content

• Non-consensual intimate imagery.
• Sexual deepfakes or sexualized depictions of an identifiable person without consent.
• Voyeuristic or exploitative sexual content.

4.3 Illegal, dangerous, or violent activity

• Content that facilitates illegal acts or the acquisition or use of illegal goods or services.
• Instructions intended to cause serious physical harm.
• Content that meaningfully facilitates terrorism or violent extremism.
• Credible threats, incitement to violence, or glorification of real-world violence intended to encourage harm.
• Content that encourages, instructs, or glorifies suicide or self-harm.

4.4 Hate, harassment, and abuse

• Hateful or dehumanizing content targeting people based on protected characteristics.
• Harassment, bullying, stalking, threats, intimidation, or targeted humiliation.
• Content created to exploit, shame, or abuse a vulnerable person.

4.5 Fraud, deception, and impersonation

• Phishing, scams, malware, credential theft, or payment fraud.
• Deceptive impersonation of a real person, company, public official, or institution.
• Misleading political, health, financial, legal, or emergency content likely to cause material harm.
• Fabricated endorsements, reviews, evidence, identification documents, or official records intended to deceive.
• Concealing AI alteration where disclosure is required to avoid deception.

4.6 Privacy, likeness, and surveillance

• Using another person's face, voice, personal data, or biometric information without required consent or lawful authority.
• Non-consensual tracking, surveillance, identification, or monitoring.
• Doxxing or publishing private information with intent to harm.

4.7 Intellectual-property and other rights violations

• Content that infringes copyright, trademark, publicity, privacy, contractual, or other rights.
• Uploading source material you do not own or have permission to process.
• Using third-party brands, characters, music, footage, or products in a way that falsely implies sponsorship or authorization.

4.8 Platform and service abuse

• Bypassing safety filters, access controls, plan limits, payment controls, or rate limits.
• Scraping, reverse-engineering, reselling, or providing unauthorized access to the Service.
• Creating multiple Accounts to abuse trials, promotions, Credits, refunds, or enforcement decisions.
• Disrupting the Service or distributing malicious code, spam, or automated abuse.

4.9 High-impact decisions

You may not use Glinvo output as the sole basis for automated decisions that determine a person's eligibility, access, or rights in employment, housing, credit, insurance, education, healthcare, legal services, or essential public services.

5. Contextual Review

Educational, documentary, newsworthy, scientific, or artistic context may be considered, but it does not automatically make harmful or illegal content acceptable. We may consider the purpose, likely harm, level of detail, consent, public interest, and applicable law.

6. Safety Checks and Enforcement

Glinvo may use automated systems, model-provider controls, and human review where available to identify potential violations. Depending on the circumstances, we may:

• reject an upload or prompt before generation;
• stop or fail a generation task;
• remove or restrict access to content;
• warn, limit, suspend, or terminate an Account;
• preserve relevant records for security, appeals, or legal compliance;
• report suspected illegal conduct to appropriate authorities where required.

If a request is blocked by content review before a task is created, no Credits will be charged. If a task is created and Credits are deducted, but the model later rejects the task or the task fails because of a platform technical error or timeout, Glinvo will automatically restore the full Credit charge for that task. Restored Credits are not a cash refund.

7. Reports, Rights Complaints, and Removal Requests

To report content or conduct that may violate this Policy, email support@glinvo.ai with:

• the relevant URL, task, or content identifier;
• a short description of the issue;
• the category of violation;
• supporting information that does not expose unnecessary sensitive data.

For copyright, trademark, privacy, or likeness complaints, include information showing your identity, the right you claim, the content at issue, and how to contact you. Do not send passwords, one-time codes, or full payment-card details.

8. Appeals

If you believe a content or Account decision was incorrect, contact support@glinvo.ai from the email associated with your Account. Explain the decision you are appealing and provide relevant evidence. We may decline repeated, abusive, or unsupported appeals.

9. Policy Updates

We may update this Policy as the Service, law, provider requirements, and safety practices change. Material changes will be communicated as required by law. The current version and "Last updated" date will appear on this page.

10. Contact

Questions, reports, and appeals: support@glinvo.ai