Glinvo Privacy Policy
Last updated: August 7, 2026
1. Scope
This Privacy Policy explains how GLOWCAST TECHNOLOGY PTE. LTD., doing business as Glinvo, collects, uses, shares, and retains information when you use https://glinvo.ai and our AI image and video services.
GLOWCAST TECHNOLOGY PTE. LTD. controls the information covered by this Policy. Our address is 77 HIGH STREET, #08-15, HIGH STREET PLAZA, SINGAPORE 179433. Contact support@glinvo.ai with a privacy question or request.
Read this Policy with our Terms of Service and Content Policy.
2. Information We Collect
2.1 Account and support information
We collect information you provide, including:
- email address, Account identifier, and login information;
- support messages, feedback, privacy requests, and rights complaints; and
- information you provide when you ask us to cancel, delete, investigate, or refund an Account or transaction.
2.2 User Content and generation data
We process prompts, uploaded images and videos, reference files, selected models and settings, generated Outputs, task status, and related creation records.
User Content can contain a person’s face, voice, appearance, or other personal information. Do not submit sensitive personal information or another person’s information unless you have a lawful basis and required permission.
2.3 Payment information
We receive transaction information from the payment provider shown at checkout. This can include your plan, price, currency, payment status, billing period, transaction identifier, and limited billing details.
Glinvo does not intend to store your full payment-card number. The payment provider handles payment credentials.
2.4 Device and usage information
We collect technical and usage information, including:
- IP address, browser, device type, operating system, language, and approximate location;
- access time, referring page, pages viewed, clicks, session identifiers, and error logs;
- tools, models, and settings used; and
- Credits charged or restored, generation status, download activity, and security events.
3. How We Use Information
We use information to:
- create and secure your Account;
- authenticate you and return you to a configured generation task after login;
- process generation, preview, download, and Assets functions;
- calculate, charge, restore, and display Credits;
- process subscriptions, renewals, cancellations, refunds, and disputes;
- respond to support, privacy, and rights requests;
- prevent fraud, abuse, security incidents, and Content Policy violations;
- maintain and improve Service performance;
- send service, security, payment, and policy notices; and
- comply with law and protect users, Glinvo, and third parties.
Glinvo sends marketing messages only when the law permits it. You can unsubscribe through the message or by contacting support@glinvo.ai.
4. Third-party AI Processing
Glinvo uses third-party AI model and media-processing providers to complete generation requests. We send those providers the User Content, selected settings, and technical request information needed for the task. They return generated Outputs and task-status information.
Providers process this information under the commercial or API terms and controls that apply to Glinvo’s account. A provider can retain limited request data for service delivery, security, abuse prevention, and legal compliance.
Glinvo does not use User Content to train a general-purpose Glinvo model. If a provider would use User Content for model training or another materially different purpose, Glinvo will disclose that processing before it begins and obtain consent when the law requires it.
Glinvo does not publish User Content or Outputs in a gallery, advertisement, case study, or marketing material without your permission.
5. How We Share Information
We share information with providers that perform services for Glinvo, including:
- authentication and identity services;
- cloud hosting, storage, content delivery, and security services;
- AI model and media-processing services;
- payment and fraud-prevention services;
- analytics, diagnostics, and customer-support services; and
- legal, accounting, and other professional advisers.
We can also disclose information to comply with law, respond to lawful requests, enforce our policies, investigate fraud or abuse, protect safety and rights, or complete a merger, financing, acquisition, reorganization, or sale of assets.
Glinvo does not sell personal information.
6. Cookies and Similar Technologies
Glinvo uses essential cookies and similar technologies for sessions, login state, security, routing, and core Service functions.
Glinvo can use analytics technologies to measure product use and diagnose errors. When the law requires consent, non-essential analytics and marketing technologies remain off until you consent. You can also manage cookies through your browser. Blocking essential cookies can prevent parts of the Service from working.
7. Legal Bases
Where a legal basis is required, Glinvo processes information to perform our contract with you, comply with legal obligations, protect legitimate interests in security and Service operation, and act on consent where applicable.
You can withdraw consent for future processing when consent is the legal basis. Withdrawal does not affect processing that occurred before withdrawal.
8. Retention and Deletion
Glinvo retains information for the time needed to provide the Service, protect Accounts, process payments, resolve disputes, enforce policies, and comply with law.
- Account information: retained while the Account is active and for the period needed after deletion to complete security, dispute, and legal obligations.
- User Content and Outputs: successful Outputs remain in Assets until you delete the Account. Other generation data remains only for Service operation, security, abuse prevention, disputes, and legal obligations.
- Payment records: retained for payments, refunds, disputes, accounting, tax, and legal obligations.
- Usage and security logs: retained for analytics, troubleshooting, security, and abuse prevention.
To request deletion, email support@glinvo.ai from the address linked to your Account. Deletion can take time to complete across backups and provider systems. Glinvo can retain restricted copies when required for payment, fraud, security, dispute, or legal purposes.
Account deletion does not cancel a subscription unless Glinvo confirms the cancellation.
9. Security
Glinvo uses administrative, technical, and organizational safeguards designed to protect information. No system can guarantee complete security.
Protect your login credentials and contact support@glinvo.ai if you suspect unauthorized Account access.
10. International Transfers
Glinvo and our providers can process information outside your country. Processing locations depend on the providers used for hosting, authentication, payments, analytics, and AI generation.
Glinvo uses transfer safeguards required by applicable law.
11. Your Privacy Rights
Depending on where you live, you can have the right to:
- access or receive a copy of personal information;
- correct inaccurate information;
- delete information;
- restrict or object to processing;
- withdraw consent;
- opt out of marketing or certain data-sharing practices; and
- appeal a decision or complain to a data-protection authority.
Email support@glinvo.ai to exercise a right. Glinvo can verify your identity before completing the request. An authorized agent can submit a request where the law permits it.
12. Children
The Service is not for children under 13, or under the minimum digital-consent age in their country if higher. Users under 18 need permission from a parent or legal guardian.
If Glinvo learns that a child provided personal information in violation of this section, we will take steps to delete it. Contact support@glinvo.ai if you believe this has happened.
13. Third-party Links
The Service can link to third-party websites. Their privacy policies govern their services.
14. Policy Changes
Glinvo can update this Policy when our Service, providers, or legal obligations change. The updated Policy will show a new date. Glinvo will provide additional notice or obtain consent before a material change takes effect when required by law.
15. Contact
GLOWCAST TECHNOLOGY PTE. LTD.
77 HIGH STREET, #08-15, HIGH STREET PLAZA, SINGAPORE 179433
Privacy and support: support@glinvo.ai